Westhumble Street, Dorking

In order to provide a reliable supply for a number of our customers, we plan on making a new connection to our water main on Westhumble Street. The exact locaiton of our works can be found on our map.

We sincerely apologise for any inconvenience these essential works may cause and thank you in advance for your co-operation and patience.


Project updates

Mains replacement locations

Why is this work necessary?

What does it involve?

Will the water supply be cut off?

What does this mean for businesses, schools and organisations in the area?

Keeping you informed


Project updates

11 June 2019

Westhumble Street remains open. 

This week we will be working in the private road, the mains testing has passed and we are currently connecting individual houses onto the new main. Thank you for your patience and cooperation.

For more information or to discuss your individual needs, please contact our Customer Services team on 01737 772000.


20 May 2019

Work has progressed well in Westhumble Street and we can confirm that the road has now been reopened. Thank you for your patience and cooperation this week.

This week we will be working in the private road opposite where we have been working these week.

For more information or to discuss your individual needs, please contact our Customer Services team on 01737 772000.


We will close Westhumble Street, between Burford House and Box Hill Cottage, from Monday 13 May until Monday 20 May to allow us to lay a short section of pipe across the main road.

The rest of the main will then be laid and the individual property supplies moved to the new pipe. We will then reinstate the areas impacted by our works and demobilise from site by 2 July 2019.

Our delivery partner Clancy Docwra will be working 7:30am to 5pm Monday to Friday.


Mains replacement locations

There is a diversion route in place and you can view the diversion map here.


Why is this work necessary?

We need to replace a number of water services which supply some local properties with a new water main. The new main will provide secure, safe and reliable drinking water supplies for homes and businesses. This work is part of a wider programme to help reduce leakage within our supply area.


What does it involve?

The project will involve laying approximately 100 metres of high performance polyethylene water main and connecting some local properties on to the new pipe. A plan of the new main is enclosed.


Will the water supply be cut off?

Only a handful of customers will have their supply interupted throughout our works, all of which have been contacted.

What does this mean for businesses, schools and organisations in the area?

We understand the work we carry out on our water mains can cause disruption and we want to work closely with local businesses, schools and other organisations to help ease any impact.

We would encourage organisations to contact us on 01737 772000 so we can:

  • Work closely to plan the specific timing, location and duration of works in the area

  • Work together to ensure deliveries can get through and customers can still access any shops, restaurants and businesses

  • Provide extra signage to ensure everyone knows it is “business as usual”

  • Share information on the scheme to be circulated to residents, customers, employees etc.

Where our work leads to unavoidable disruption to the usual operation of businesses, and in particular where there is clear evidence that our work has had an impact on the profits, we will pay compensation for that loss. Please follow link http://www.waterplc.com/pages/business/your-bill-and-account/business/loss-of-profit-claims/ for more information about our policy for loss of businesses.


Keeping you informed

Our “Keeping your water flowing” leaflet explains the mains replacement process. For further information or to discuss your individual needs, please contact our Customer Services team on 01737 772000.

 


"