We're encouraging our customers to use water wisely as demand soars during the hot weather - 17/07/2018

Sutton and East Surrey Water -

During the current hot spell, we are encouraging household and business customers to take steps to reduce their water use to help benefit the local environment.

The high temperatures saw the Company treat and distribute an extra 40 million litres on Sunday 15 July, bringing the total to 216 million litres, one of the highest volumes recorded so far this year. The greatest demand is thought to be in areas where many people are using garden sprinklers – that can get through 1000 litres every hour - which can result in lower pressure for surrounding properties. 

Wholesale Services Director Tom Kelly said: “Water usage is always higher at this time of year and our teams have been busy behind the scenes making sure supplies continue to meet the increased demand from our 707,000 customers. We have put significant investment into our pipe network over the years which means we can move water around our supply area to make use of more plentiful resources. A small number of customers have experienced lower pressure than normal during peak times but we have responded quickly to investigate and resolve any issues.” 

Water Resources Manager Alison Murphy said: “Of course we want our customers to enjoy the sunshine but we live in a water-stressed area with less rain per person than places like Morocco. With our population rising, the need to reduce consumption to help protect our rivers, wetlands and wildlife has never been greater. The good news is that being more conscious of how much water we use, and making a few changes to our daily habits, can make all the difference."

Bella Davies from the South East Rivers Trust said: “The water that comes out of our taps originates from rivers and the groundwaters that feed them. Even reservoirs are filled with river water, so the amount of water we all use is directly related to the amount of water left in the environment. In this hot weather it’s tempting to use a lot more water but this can have quite an impact on the water in your local rivers, streams and ponds and the wildlife that lives there.”

We are not planning to bring in a hosepipe ban as our resource levels are at healthy levels for the time of year. 

Our top tips for saving water, energy and money include:

  • Use a watering can instead of a hose for everything from watering the garden to washing your car
  • It’s important to stay hydrated in the hot weather – keep a jug of water in the fridge for a cold drink, instead of running the tap
  • Water your garden early in the morning or later in the evening when it is cooler and more likely to reach the roots rather than evaporating. Established lawns do not actually need watering as this just encourages shallow roots
  • Have a four-minute shower instead of a bath
  • Turn the tap off when brushing your teeth
  • Only wash full loads in your washing machine or dishwasher


We also have some great suggestions for saving water in the workplace too. 

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