Water and Wastewater charges

There are two services which are paid for in water charges. The first is for the provision of clean water and the second is for the removal of wastewater. We don't physically provide the second service. Depending on where you live, this is provided by Thames Water (whose charges we include in your bill), or

Southern Water (who bill you direct).


Charges from April 2020

Charges that apply from 1 April 2020 will be published on 3 February 2020. Our statement of significant year-on-year changes provides a summary of the change in charges that will apply from 1 April.

Charges from April 2019

Charges that apply from 1 April 2019 to 31 March 2020 are explained in our Household Water Charges Scheme 2019-20 and 2019-20 Charges leaflet. Our statement of significant year-on-year changes provides a summary of the change in charges that will apply from 1 April. 


You may qualify for a lower bill under the WaterSure Tariff if your property has a water meter and:

  • someone who lives there receives specified benefits or tax credits, and
  • you have three or more dependent children under 19 living with you, or
  • you or another person living with you suffers from a qualifying medical condition which causes them to use significantly more water.

Under this scheme, customers who could face severe hardship as a result of paying for water on a measured basis will have their bill capped as if it was an average household bill. They then pay whichever bill is lower - the one based on actual usage, or the average bill.

To find out more, call our Customer Services team on 01737 772000 or download our Fact Sheet by clicking on the link below. To apply for your household to be put on this Tariff, download, complete and return the application form below.