Water Support

In June 2012, the UK Government issued guidance on how all water and sewerage providers could offer reduced charges to help eligible customers in genuine hardship. The majority of companies began offering this support from April 2015, and the remainder from April 2016.

We successfully trialled our 25 per cent social tariff during 2014. Our 50 per cent Water Support Scheme was launched in April 2015.

Genuine hardship has to be proved and includes, for example:

  • A member of your household you should be in receipt of one or more means tested benefits; or,
  • have a household income of less than £16,105 AND be aged 62 or over, registered disabled or have parental responsibility for a child under the age of five.

A mother and full-time carer for her disabled son was grateful of the support when she found out she was eligible for the 50% Water Support discount.  Particularly as it was at a time when she was struggling to pay all of her household bills.

“We already have a meter fitted to help us save money on our water bills but I try and bathe my son daily as it helps to give some relief to his disabilities.  It’s reassuring to know that financial help is available to reduce our water bill which means I have a bit of money left to help towards other bills.  I found the application form really straight forward and then I was told within two weeks that I qualified for the scheme” SES Water Customer, Redhill

You will need to complete an application form to apply for the discount.  You can call our Customer Services Team on 01737 772000 and we will send you one or you can download and print your own

Completed applications must be sent to our freepost address, which doesn't need a postcode:

FREEPOST SESW Water Support and WaterSure

To cover the cost of this Scheme, and following positive feedback from more than 70 per cent of our customer research, £2 will be added to each annual bill from April 2015 onwards. Please find more information here including customer FAQ’s regarding the Water Support charge.

If you require additional help from us, you may also need help from your gas and electricity suppliers. Energy companies offer schemes and support similar to ours, please contact your gas and electricity suppliers for more information on how they may be able to help.