Water meters

We are fitting water meters across our supply area to encourage customers to save water, save money and do their bit for the environment.

Water wise

Customers in the South East of England live in a water-stressed area - there is less rain per person than Morocco and on average our customers use more water than anywhere else in the country. That’s why we plan to meter most homes over the next few years, bringing us in line with other companies in the south east and helping to reduce consumption.

We manage our water resources carefully to meet the needs of our customers and our local environment; water is needed for wildlife, wetlands and maintaining river levels.  Water is a precious resource and needs to be used wisely so that we can help limit waste and ensure a good supply of water is available into the future - metering provides our customers with the opportunity to manage the water they use and to help the environment.  

Money wise

Good news – with a water meter you will know exactly how much water you’re using and how you can reduce your bill.

“Having a meter means I only pay for the water I use which has reduced how much I spend. Compared to other bills, I pay a very small amount for water which means I am better able to manage my finances and treat my family.”  Mrs Kiely, a customer from Sutton.

Water meters are widely accepted as the fairest way of charging for water, because you pay for what you use. A meter gives you control over how much water you use and therefore over the size of your bill.  Without a meter you could be paying more than you need to – this year the average bill for those with a meter is £44 lower than those without.

You could make some surprising savings. To help you estimate the amount your household uses - and the size of your bill if you had a meter fitted - simply complete our Water Savings Calculator.

Meter wise

Water meters are fitted free and there are a numbers of ways that you can get one. You can:

Ask us to fit a meter: the quickest and easiest way to apply for a meter is by using our online application form or call our Customer Services team on 01737 772000.  

We guarantee that you won't pay more for the first two years as a result of having a meter fitted. This two year guarantee applies from the date the meter is installed. If your unmeasured charges increase during the two year period (e.g. an annual bill increase in April) you will still need to pay the new, higher tariff as they would have without having a meter installed.  (This does not apply to meters fitted under our Change of Occupancy Metering scheme). 

  • Sewerage charges are not included in the two year guarantee.

  • See here for answers to some frequently asked questions (FAQs) about switching.                       

Water meters are also fitted:

When you move house a meter is fitted: since April 2010, our metering policy (agreed with the Regulator, Ofwat) is to install meters when the bill payer tells us they are moving out of a property. This includes both owner-occupier and tenanted properties. Download our Change of Occupancy Metering factsheet for more information.

For new properties, newly converted homes or when building an extension: upgrading the supply connection to a property includes fitting a water meter.

For high user of water due to the use of a sprinkler or have a specific category of swimming pool: the Water Industry Act 1991 provides powers for water companies to install water meters and we will require that a water meter is installed.  Please contact our Customer Services team on 01737 772000 if this is relevant for your property.

It is also our policy to fit a meter when we carry out any stopcock work such as replacing a supply pipe or fixing a leak but customers in this instance have a choice about whether they switch to measured charges or not.

If you want to know more about any aspect of water metering, please contact our Customer Services team using our online form or by calling 01737 772000.


What would you like to do?

Read our metering factsheet here.

Visit our aqKWa Savings Engine™

For bespoke water and energy savings advice. You may also qualify for a FREE home water efficiency check which includes fitting free water-saving devices and minor leak repairs with our partner SES Home Services.


Apply for a water meter

Submit your meter reading

How much water do I use?