Water meters

Water meters are widely accepted as the fairest way of charging for water, because you pay for what you use. You could make some surprising savings. Click here to read our metering factsheet.

To help you estimate the amount your household uses - and the size of your bill if you had a meter fitted - simply complete our Water Savings Calculator. For more guidance on how much water is used by appliances in the home, download our 'How much water do I use' factsheet.

We will normally install a water meter in the following cases:

  • you ask us to fit one
  • a change of occupancy has occurred
  • you are a high user of water due to the use of a sprinkler or have a specific category of swimming pool
  • at a new or newly converted property
  • you are having an upgraded supply connection, for example because you are having an extension built

You have nothing to lose - if you are not happy with your metered bill you can switch back to unmeasured charges within two years of the meter being fitted.

Also, we guarantee that you won't pay more for the the first two years as a result of having a meter fitted.

In practice this means:

  • The two year guarantee applies from the date the meter is installed
  • You can choose to have their meter removed free of charge up to the end of the two year period
  • If your unmeasured charges increase during the two year period (e.g. an annual bill increase in April) you will still need to pay the new, higher tariff as they would have without having a meter installed
  • The two year guarantee does not apply to meters fitted under our Change of Occupancy Metering (COM) scheme
  • Sewerage charges are not included in the two year guarantee

The quickest and easiest way to apply for a meter is by using our online application form or call our Customer Services team on 01737 772000. 

Change of occupancy scheme

Since April 2010, our metering policy (agreed with the Regulator, Ofwat) is to install meters when the billpayer tells us they are moving out of a property. This includes both owner-occupier and tenanted properties. Download our Change of Occupancy Metering factsheet for more information.

High use scheme

The Water Industry Act 1991 provides powers for water companies to install water meters at properties where customers wish to water their garden using sprinklers or other non-handheld devices, or have a swimming pool greater than 10m3 in size with an automatic top-up from the mains supply.  If this is the case at your property, then we will require that a water meter is installed.  Please contact our Customer Services team on 01737 772000 if this is relevant for your property.

If you want to know more about any aspect of water metering, please contact our Customer Services team using our online form or by calling 01737 772000.