Leak Assistance Scheme

We offer a leak assistance scheme for household customers. Where there is a leak from the pipework supplying your property, either externally or internally, it is your responsibility to get this repaired. This is a legal requirement under the Water Industry Act 1991.

We offer a one-off, non-emergency leakage assistance scheme for domestic customers where we will engage our contractor, SES Home Services, to locate and fix the leak or we will subsidise the renewal of the supply pipe.  

If you are concerned your underground pipework may be leaking, please contact our Customer Services team by completing an enquiry form or by phoning 01737 772000. We will send a member of our team to investigate. If there is a leak, you will be given details of how to get it fixed. If we are able to offer a repair under the above scheme, provided there are no exceptional circumstances the repair will normally be completed within 5 working days.

Please see our factsheet for more details.