Low pressure

We aim to supply all our customers with a minimum water pressure of 10 metres head (approximately 1 bar) at the boundary of their property.  It is a statutory requirement that we maintain this standard.  A water pressure of 10 metres at the boundary stopcock will normally enable mains water to fill a storage tank at second floor roof level.

The minimum flow at the cold water tap in a ground floor kitchen should not be less than 9 litres per minute. This is equivalent to filling a one-gallon bucket in 30 seconds with all other taps and appliances turned off.

Pressure and flow rates in your home can be affected by a number of factors including:

  • The height of the property above the water main, and its height relevant to the local service reservoir
  • The condition, size and length of the service pipe
  • Whether the property shares a service pipe with other properties
  • Peak demand conditions

If you think that your water pressure is too low, simply contact our Customer Service team on 01737 772000 and we will come and investigate the situation. This service is free of charge during normal working hours. If the cause is our responsibility, we will take appropriate action. If it is not our responsibility, we will let you know what you need to do.