Noticed a Problem?

We are committed to supplying you with the highest quality water, 24 hours a day. If you have a problem with your supply at home, this section details what we can do to help.  There's also helpful leaflets and guides that can assist you with diagnosing any water supply problem you may have.

If you spot a leak, you can report it to us online.

To navigate around this section, just select from the links shown to the left.

For information on water quality issues, try our Water Quality section where you will find a comprehensive range of Fact Sheets to help you.

Helpful resources

Possible causes of high consumption  - this factsheet explains why your water use could be higher than normal.

Chargeable Work - this factsheet gives our terms and conditions for customer work orders

Looking after Water in your home - this guide, produced in association with Water UK, should answer your questions. 



How-to videos

Whether you need to find your stop tap or protect your pipes for winter, our helpful how-to videos will show you how it's done. Find out more