Noticed a Problem?

We are committed to supplying you with the highest quality water, 24 hours a day. If you have a problem with your supply at home, this section details what we can do to help.  There's also helpful leaflets and guides that can assist you with diagnosing any water supply problem you may have.

Choose from the links shown to the left to find more information.

For information on water quality issues, visit our Water Quality section where you will find a comprehensive range of fact sheets to help you.

Leaks and emergencies

If you spot a leak, you can report it to us online.

If there is a water emergency, i.e. if there is an immediate risk to health or safety, causing damage to property or a threat to the environment, call us on 01737 772000.

Helpful resources

Possible causes of high consumption  - this factsheet explains why your water use could be higher than normal.

Chargeable Work - this factsheet gives our terms and conditions for customer work orders

Looking after Water in your home - this guide, produced in association with Water UK, should answer your questions. 



How-to videos

Whether you need to find your stop tap or protect your pipes for winter, our helpful how-to videos will show you how it's done. Find out more