If in doubt, keep them out!

HomeIf in doubt, keep them out!

If in doubt, keep them out!

Sadly, more than half the ‘bogus caller’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years!  So it’s important to know what you can do to check that callers are genuine before you let them in.

Always remember: 

  • Make sure your back door is always locked before answering the front door
  • Check to see who is at the door by looking through a window or spy hole
  • If you have a door chain, put it on before you open the door
  • Our staff always wear a uniform and drive a company van with the name printed on the sides and at the back (SES Water)
  • Staff always carry an identity card with their photograph, name, logo and number
  • Our staff will always be happy to wait for you to check who they are (we are happy for you to call us to double check their identity)
  • If you are still not sure, call the police.

To further protect you, you can also set up a password that our staff will use when visiting you. Find out more here, or call us on 01737 772000.

Helping Hand Scheme and Priority Services Register

Our Priority Services Register and Helping Hand Scheme enables us to offer you extra assistance if you suffer from ill health, have a disability or have young children living with you. Find out more