'How to' videos

We often get asked our advice on a variety of issues to do with customers’ water supply. So Beck Anderson, one of our inspectors, has made a series of videos to help with some of them. Click on the video to find out more.

Beating Bogus Callers

 



Duration:  1:10
It’s a sad fact that Bogus Callers often pretend to be from your water company or “the water board”. Beck gives you some sound advice on what to do if you suspect a caller is not genuine.

 

Fitting a Hippo or Save-a-Flush

 



Duration: 1:14
By fitting one of the devices you could save up to 2.5 litres of water every time you flush the toilet. That’s a real saving especially if you have a water meter. Beck shows you how simple they are to fit.


Finding your outside stop tap

 



Duration: 1:08
In the event of an emergency, it’s very important to know where your stop tap is. Beck shows you how to locate your outside stop tap.

 

Finding your inside stop tap

 



Duration: 0:46
In the event of an emergency, it’s very important to know where your stop tap is. Beck shows you how to locate your inside stop tap.


Reading your water meter

 



Duration: 0:53
It’s not necessary for you to read your water meter as we’ll do it. But if you interested in keeping a closer eye on your water usage Beck shows you what to do.


Preventing future problems

 

Duration: 1:14
Beck gives advice on everything from who owns your water supply pipe, to preparing for winter and changing your boiler.

 

Get ready for winter

 

Duration: 0:44
Beck shows you how easy it is to lag your household pipes. Don't be caught out when the temperatures drop. Burst pipes cause misery and are expensive to repair.


"