Sutton and East Surrey Water

Think you have a problem with your water or want to know more about water quality? Click on the relevant fact sheet to go straight to the information you need.

Discoloured water (pdf)
What to do if your water is cloudy white or brown/yellow/orange

Taste and odour (pdf)
Possible causes and advice on what to do

Hardness and scale (pdf)
How hard is your water?

Lead in drinking water (pdf)
Find out if you might have lead pipes and what to do next

Particles in water (pdf)
Possible causes of black particles or grit in your water

Pink/red or black stains (pdf)
How to keep your bathroom and kitchen fittings in optimum condition

Fluoride (pdf)
We don't add it, but low levels occur naturally

Pesticides (pdf)
How we monitor levels and keep your water safe

Information for fish keepers (pdf)
Helpful advice to keep your fish healthy