Sutton and East Surrey Water

Sutton & East Surrey Water will consider a property for the installation of a water meter under the following circumstances :

• You ask us to fit one
• a change of occupancy has occurred
• In accordance with the terms of our Charges Scheme we have no alternative means by which to collect charges for water on an unmeasured basis eg new or converted properties

In some instances we may not be able to fit a water meter for a property, but where we do it is either likely to be installed outside in a 'meter box' at the boundary of your property or in some cases at a suitable location within your property.  We will determine where the most suitable location is for your property.

 

Free Meter Scheme

Water meters are widely accepted as the fairest way of charging for water usage, because you pay for what you use - just like electricity or gas. Like many people, you may be wondering if metered water might be a better choice for your home. But if you don't have all the facts, it's hard to make that decision. Depending on your circumstances potentially huge savings can be made on your water bill if you install a water meter.

Our leaflet called 'Having a water meter fitted' will give you all the information you need to help you decide. Click here to download a pdf of the booklet, or contact our Meter Administration team team during office opening hours on 01737 773477. There is an application form at the back of the leaflet for you to complete and return, once you have made the decision to move to a meter.

 

Change of Occupancy

The Company's change of occupancy metering policy agreed with the regulator (Ofwat) means that the Company will consider installing a meter at any property where a change of occupancy (including tenancy) has occurred throughout its entire supply area.  Meters are fitted free of charge and usually within two months of notification of a change of occupancy.  More details of our policy can be obtained from our Change of Occupancy Metering leaflet.

In certain circumstances we may require a meter to be installed in your property at our expense. If we disagree about any of the costs involved or the location of the meter, either of us can refer the matter to arbitration. If we cannot agree on the appointment of an arbitrator either the Water Services Regulation Authority (costs) or the Secretary of State (location) can appoint one.

 

 

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