Sutton and East Surrey Water

We aim to meet the needs of all our customers but for those who are elderly, disabled or particularly vulnerable we make special arrangements.

The services we offer are listed below, or for more detailed information about any of these special services please refer to our fact sheet (pdf).

• Individual notification in emergencies
  For vulnerable customers in emergencies.
   
• Braille or large print bills
  For the blind or partially sighted.
   
• Documents on CD
  For the blind, partially sighted or those with reading difficulties.
   
• Individual passwords
  How to set up a password to protect from bogus callers.  For further information see the link at the bottom of the page.
   
• Typetalk service
  For customers with hearing difficulties.
   
• Disabled and elderly customers
  A nominee contact service for customers who are elderly.

If you would like to be included on our Special Services Register please complete our online application form.

If you would prefer to talk to someone about the help we can provide, please call our Customer Services team on 01737 772000.
 

 

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