Leak detection and repair scheme

We offer a special leak detection and repair scheme for household customers. We will repair your supply pipe free of charge, subject to certain conditions. A summary of the conditions is shown below. For full details, read our leaflet 'Finding and Fixing Leaks' (PDF format).

  • The property supplied must be your only residence, used solely for domestic purposes
  • Council and housing association properties, rented properties owned by commercial organisations and commercial and business properties are excluded
  • Our contribution to repair costs is limited to a maximum of four man hours. We will let you know as soon as possible if the leak is unlikely to be repaired within this limit. Additional man hours are charged at £54.70* plus VAT.
  • If we think the pipe should be replaced rather than repaired, we will offer to renew it at a cost of £326* plus VAT for pipes up to 10 metres in length, with each extra metre costing £27.35* plus VAT. Properties with shared supply pipes are not entitled to this option.
  • The scheme is for underground pipework only, up to the property building line.
  • We will fill in excavations with excavated material, leaving the site safe and tidy, but will not carry out any final reinstatement. This is your responsibility.
  • The scheme is available on one occasion per property.

If you are concerned your underground pipework may be leaking, please contact our Customer Services team by completing an enquiry form or by phoning 01737 772000. We will send a member of our team to investigate. If there is a leak, you will be given details of how to get it fixed. If we are able to offer a repair under the above scheme, provided there are no exceptional circumstances the repair will normally be completed within 5 working days.

*Costs are valid from 1 April 2017 to 31 March 2018.

Emergency cover


Our sister company SES Home Services offers unique home emergency solutions which provide low-cost emergency cover and high-value peace of mind.