Sutton and East Surrey Water

If you have a complaint, we will do our best to address your concerns.  If we can't, then we will provide a comprehensive response to help you understand our position.  The following information tells you how you can make a complaint and the response you can expect from us.

All complaints should initially be sent for the attention of the Head of Customer Services.  Please remember to include your customer reference number if you have a water account with us. 

Sewerage services
We only supply water. If you wish to complain about your sewerage service, contact your service provider directly. This will be either Thames Water or Southern Water, depending on where you live. To find out, check our Sewerage Services map.

Other complaints
Further information is available in our fact sheets, Making a Complaint (pdf) and Claiming Compensation (pdf). Details about our operational policies and practices, community responsibilities, legal obligations, charges and standards can be found by downloading our Water Charges Scheme booklet (pdf).