Sutton and East Surrey Water

If you are assuming responsibility for an unoccupied property, you need to tell us at least two working days beforehand.

Measured (metered) unoccupied properties

If the property has a water meter, the meter will remain in place and we will only bill you for standing charges and charges for surface water drainage.

Unmeasured unoccupied properties

If you are assuming responsibility for an unmeasured unoccupied property you can request us to turn off the supply at the principal boundary stopcock - please tell us at least two days in advance of the start of your responsibility for the property. If you would like us to turn off the supply, please be sure to complete the Unoccupied property section of the moving form for new customers.

If you don't give us adequate notice, the standard charges will remain payable. No allowances will be made in retrospect or on premises vacant for less than three months.

If you request the supply to be turned off, all charges will be waived other than those for surface water drainage (as long as it's economic to bill for this service only).

If the property is unmeasured, you can opt to have a meter fitted.