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Your Home
If you are moving into an unmeasured property, you need to give us at least two working days' notice. We can then provide you with a prompt, accurate bill to help you budget accordingly.
You can let us know online - just use our moving form for new customers.
If you move into a property and don't tell us, you'll be liable for all charges from that date or, if the property is not occupied, from the date you took responsibility for the charges.
We operate a scheme to install meters at properties whenever there is a change of occupancy. For more details of this scheme please download our leaflet.