Sutton and East Surrey Water

If you are moving into or out of a metered property, you need to give us at least two working days' notice so we can take a meter reading. We can then provide a prompt, accurate bill.

You can let us know online at moving form for existing customers.

If you are moving out and don't give us this notice, you'll be liable for all charges up until:

• the day on which the meter would normally have been read in order to calculate the charges OR
• the day on which someone else tells us they have become the new occupier and the meter is read OR
• the day we find out about the change.

If we have to produce a bill retrospectively, the standing charge will be calculated up until the date you moved out and the volume charge calculated to the date the meter was read.

If you move into a property and don't tell us, you'll be liable for all charges from that date or, if the property is not occupied, the date you took responsibility for charges.