Sutton and East Surrey Water

SESWVCC - our online billing service

If you have already signed up for SESWVCC and have received your PIN Number then you can logon at any time just by clicking on this link.

Introduction to e-billing

Sutton and East Surrey Water was the first utility in the UK to offer e-billing to its customers. We can now offer you three services.

We want to make our services as successful as possible as they are a great step forward in customer service and are also very environmentally friendly.

As with any other introduction of new technology there are alway new questions and queries raised by our customers. With the addition of the new services we have now enlarged this section to try and answer your questions.

What is e-billing?

The 'e' in e-billing simply stands for electronic. In other words 'electronic billing'.

In its simplest form this means that rather than seeing a physical representation of a bill, or other customer information, printed onto a sheet of paper and delivered to your door, you will view an electronic representation of that bill by visiting a website. You can then pay your account by using one of the paperless payment methods.

However this is just one of the on-line facilities available to our e-billing customers. Depending on the service that you choose other facilities may be available. For example, SESWVCC customers with a metered supply who have viewed an estimated bill can view an illustrated guide on how to read their own meter and then submit their readings to us.

e-billing is covered by our 'Customer Charter' in exactly the same way as the traditional paper based billing. For more details please see the Charter section of this website.

Why are we committed to e-billing?

We are offering e-billing because surveys have shown us that more than 30% of our customers are on-line at home. We see direct communication as the future for many of our customers.

While we will be retaining all present enquiry and emergency services, contact via the internet does provide more 24 hour facilities for customers. Also we believe it will reduce the cost of having to deal with many routine enquires.

One of the other main advantages of e-billing is that it avoids us having to print and post bills and leaflets and is therefore good for our environment.

Who can use this new service?

Customers using the e-billing service must also be paying using one of our paperless payment methods.

Commercial customers who are on-line via a corporate internet connection may experience problems when using e-billing. One reason for this can be that their employers computer system (specifically, their firewall) blocks the use of 'Secure Socket Layer' (SSL) which is needed to access our system. If you are having problems please contact your computer department and show them this page before contacting us.

What are the services?

This is a brief overview of each service. For more details please click on the appropriate link.

SESWVCC

With this option you can view and pay your water bill on-line in our secure website. Click here for more information.

Customers with a metered supply who have viewed an estimated bill can then view an illustrated guide on how to read their own meter and then submit their readings to us.

Manage household bills online

Sutton and East Surrey Water are now able to offer our customers a brand new service that allows them to access a number of their common household bills, including their Sutton and East Surrey Water bill, through their online bank interface.

This service is ever-growing with new billers and banks joining on a regular basis. Currently, this service is available to all customers who bank with either Lloyds TSB, The Royal Bank of Scotland or NatWest. If you do not bank with any of these, you can register to see and track your bills online using the MyBillsOnline service.

You can now view and pay your bills online through Internet banking with our new free service. To find out more about Lloyds TSB Bill manager, please go to www.lloydstsb.com/billmanager.
 

If you bank with RBS, log into Digital Banking and go to the bill management service. You will find this on the Payments page.
http://www.rbsdigital.com/
 

If you bank with NatWest, log into NatWest OnLine Banking and go to the bill management service. You will find this on the Payments page.
http://www.nwolb.com/
 

If you don't bank with any of the above, but want to use the service, please go to view your bills online and follow the joining instructions.

 

In this section