Switch to an online water bill today

*Our online billing competition to win an iPad mini has now ended. Lucky winners will receive their prizes soon.*

You're just two clicks away from switching to online billing:

- Gives you access to your paper bill, but online
- We’ll email you as soon as your bill is ready
- You’ll get instant access to your billing history
- You can link multiple properties on one account and login
- You can access your bill information when it suits you from mobile, tablet and desktop computer.

 

So why not join over 45,000 other customers who have already switched to online bills? just add water and go paperless today.

 

This is the first version of our new online billing service and we’re already working on some new developments which will be coming soon!  We’ll notify those registered for online billing of updates to the service as soon as they become available.

If you are having any problems with this service please E-mail: ebillsupport@seswater.co.uk

E-billing FAQ

Q: I can’t I log in, what should I do?

 

A: If you’re having trouble logging in, here are some ways you can put it right:

 

  • If you’ve forgotten your password, simply click the Forgot your password button:
  • You’ll be asked to provide the email address you registered for online billing and we’ll send an email to that address
  • Click on the link in the email we’ve sent you to reset your password
  • Use your new password to login.

 

  • If you no longer have access to the email address that you used to register for online billing, you can register with a new one:
  • Click on the Not yet registered? Sign up here button and follow the instructions.  You will need your account number, property postcode and email address you want to use going forward.

 

  • If you’re using the right email and password combination but still can’t log in.  You might have registered but not activated your account:
  • If you have not activated your account, you can click on the Forgot your password? button.  This will send you an email with a link in it to activate your account and set a new password.

 

  • You may have locked your account by entering an incorrect password/email address combination too many times:
  • Click on the Forgot your password? button
  • You’ll be asked to provide the email address registered for online billing and we’ll send an email to that address
  • Click on the link in the email we’ve sent you to reset your password
  • Use your new password to login

 

Q: I’m having problems registering for online billing, what should I do?

 

A: If you’re having trouble registering, here are some ways you can put it right:

 

  • Make sure you have entered your account number correctly:
  • You can find this in the top right-hand corner of your bill.  Your account number will be six numbers, a hyphen and then a single digit (either a number or X) For example, 123456-7 or 123456-X.  Type in your account number exactly as it appears on your bill when you register for online billing.

 

  • If a message tells you that your registration cannot be completed, you may have already registered:
  • Click on the Forgot your password button
  • You’ll be asked to provide the email address registered for online billing and we’ll send an email to that address
  • Click on the link in the email we’ve sent you to reset your password
  • Use your new password to login.

 

  • Make sure you have entered your postcode correctly:
  • You must use the postcode for the property that the water is supplied to.  This might be different to the address where bills are sent
  • Check that your postcode is the same as what we have listed for your property. Occasionally, the postcode we hold for your property may be different in which case the postcode you enter may not match what we have listed as your supply address. If so, please call 01737 772000 or email customerrelations@seswater.co.uk and we will amend this.

 

Q: What email address does the registration/activation/reset password email come from?

A: The email is sent from ebillsupport@seswater.co.uk.

 

Q: What email address will my bill notification email come from?

A: The email is sent from ebilling@ecomms.seswater.co.uk.

 

Q: Why haven’t I received the registration/activation/reset password email?

A: Although we issue the email immediately, it can take up to 24 hours to receive depending on personal email security settings

A: If you have not received it within 24 hours, please check your junk folder in case it has been redirected. The email link will expire after 72 hours.

 

Q: Why haven’t I received the bill notification email?

A: Please check your junk folder in case it has been redirected

A: If the email is not in your junk folder, please call 01737 772000 or email customerrelations@seswater.co.uk and we will look into this.

Q: Can I view my balance and payments online?

A: The e-billing service is an online portal to view and download bills. Unfortunately, it is not a full account management platform so you will not be able to see the current status of your account.  You can use the links on our website to request changes to your payments/details or to contact us.

 

Q: Can I add another email address to my account?

A: Yes. Simply complete the registration process again using your new chosen email address. You can have multiple email addresses linked to your account.  All future bill notifications will then be sent to all email addresses registered.

 

Q: Can I link another water account to my e-billing?

A: Yes. Log in to your e-billing account as normal and select “link accounts” in the taskbar at the top of the webpage. Enter the additional water account number and property postcode. There is no limit to the number of accounts that can be linked.