Sutton and East Surrey Water

If you're having difficulty paying your bill, the sooner you tell us the better. We can't reduce or cancel it, but we may be able to suggest alternative ways of paying it. For example, we may be able to agree fixed weekly, fortnightly or monthly payments that you can afford to clear the outstanding balance.

If you are on certain benefits, we may even be able to arrange to have your water payments deducted from your benefits at source so you never have to remember to pay a bill. This arrangement is called WaterDirect. For more information, please see Our Code of Practice on Debt for Domestic Customers (pdf).

Do you have a water meter?

If your property has a water meter and you have a medical condition that requires the use of extra water, or are on benefits and have three or more dependent children under 19, you may qualify for a lower bill under the WaterSure Tariff. Click here for more information.

Whatever your circumstances, don't sit and worry - read our Our Code of Practice on Debt for Domestic Customers (pdf) and call us as soon as you can on 01737 772000 (8:30am to 5:00pm, Monday to Friday).