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All charges that are described here relate to those that apply in the year from 1 April 2012 to 31 March 2013.
There are two services which are paid for in water charges. The first is for the provision of clean water and the second is for the removal of wastewater. We don't physically provide the second service. Depending on where you live, this is provided by Thames Water (whose charges we include in your bill), or Southern Water (who bill you direct).
To understand your charges, simply click on the relevant link below. If you need more information, see our Water Charges Scheme 2012-13 (pdf). Details of how our new charges will affect household customers are also provided on our Fact Sheet that we have produced.
Charges for customers with water meters.
Charges based on the rateable value of your property or a licence fee.
Charges for properties which are unsuitable for meters.
All your questions answered.