Sutton and East Surrey Water

24 hour emergency number
01737 772000
How can we help?

Your Home

Your Home

If you've got a problem with your water supply at home, need to report a leak, want to tell us you're moving home, or you need some advice then you're in the right place!

Select a topic from the menu on the left then click on its link to take you to the information you are seeking.


 

In this section

  • e-billing

  • View and pay your bill online using our e-billing service.

  • Reporting a leak

  • If you think there's a leak, please let us know by calling our 24 hour emergency number given above.

  • Water Meters

  • Includes details of our policies for installing meters including customers who wish to opt to have a water meter or when we require that a property must have one.

  • Water Supply Interruptions

  • Interruptions to the water supply could be due to our planned essential works or as a result of a repair to a burst water main.

  • Saving water

  • Information on how to improve the water efficiency of your home, including how to order FREE water saving devices.

  • Water Quality

  • More information about how we maintain water quality.

  • Moving home

  • Customers moving into or out of properties should advise the company at least two working days in advance.

  • Our commitment to you

  • We aim to provide a high level of service, particularly when you contact us. This section tells you what you can expect when you do make contact.


How to pay your bill
e-billing
Apply for a water meter
Moving home
Report a leak
Current interruptions
Water quality
Saving water
Need a plumber?
Latest News
09/08/2010
Water usage remains high as July brings a fourth successive dry month

02/08/2010
Blindley Heath pond improvements create an environmental haven

Did you know?
About WaterSure for metered customers?

 

WaterSure is a scheme for domestic customers who may face hardship because they pay for water by meter and is available where the customer or people living with them receive qualifying benefits or tax credits.

 

Download the Fact Sheet to find out more.

 

Download the Application Form to apply. 

Did you know?
If you are finding it hard to pay your bill, we can help.

 

From time to time we all have problems keeping on top of our bills. That's why we have agreed a Code of Practice on Debt for Domestic Customers with the Water Services Regulation Authority(Ofwat)

 

Download the Code of Practice to find out more.

  • © 2009, Sutton and East Surrey Water plc, London Road, Redhill, Surrey RH1 1LJ
  • Registered in England number 2447875