Our contact details

Telephone

For all billing and water supply enquiries phone 01737 772000 

Office hours are Monday to Friday 8am – 6pm, although we have a 24 hour service for emergencies available on the same number. All calls may be recorded or monitored for training and quality purposes.

Our Freephone Payment Line is 0800 587 2936.

 

E-mail

Billing enquiriese-mail us here
Water Supply enquiriese-mail us here
Metering enquiriese-mail us here
General enquiriese-mail us here
Customer feedbacke-mail us here

You can also use our enquiry forms.

 

Post

Write to our Customer Services Team at the address at the foot of the page.

To find us, you can use these maps: Google Maps, Bing Maps or Streetmap.

 

Wastewater emergencies

We only supply your water. We are not responsible for sewerage services. More information is available on our sewerage services page.

Thames Water 24 hour Service: 0845 920 0800
Southern Water 24 hour Service: 0845 278 0845

 

Plumbing and heating

SES Home Services can be contacted on 0208 722 7004/5.

Office hours are Monday to Friday 7:30am to 5:00pm, with a 24 hour emergency service.

 

Press and media enquiries

Journalists can contact our Communications Team between 8.30am and 5pm, Monday to Friday.

Please email communications@seswater.co.uk.

For urgent out-of-hours media enquiries please call 01737 772000 to speak to the Control Room.

Please note, the Communications Team does not have direct access to customer information and is unable to answer individual customer enquiries.


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