- New Competitive Market 2017
- Your bill and account
- Tariffs and charges
- Paying your bill
- Paperless billing
- Change your account details
- Sewerage services
- Loss of Profit
- Exclusive offers for businesses
- Noticed a problem?
- Moving premises
- Water meters
- Water efficiency
- Services for Water Supply Licensees
- Mains Avoidance Service
- Landlord TAP
Water and Wastewater charges
There are two services which are paid for in water charges. The first is for the provision of clean water and the second is for the removal of wastewater. We don't physically provide the second service. Depending on where your business is, this is provided by Thames Water (whose charges we include in your bill), or Southern Water (who bill you direct).
From 1 April 2017 all businesses, public sector, charitable and not-for-profit organisations in England will be able to choose their water supplier. We have decided to exit the retail market meaning we will no longer bill you for the water service provided. You will be transferred to our associate retailer, SES Business Water. You will have received information from us explaining this change.
The charges that will apply to customers that are transferred to SES Business Water remain regulated. The charges that will apply from 1 April 2017 are explained in our Business Water Charges Scheme 2017-18.
Our charges for the current year are available in our Business Water Charges Scheme 2016-17.
Wholesale charges are set by us and paid by retailers for the abstraction, treatment and transportation of your water from source to tap. Your retailer, the company that send you a bill, will pay us for this Wholesale service. The charges your retailer will pay from 1 April 2017 are described in our Wholesale Charges Scheme for 2017-18 and provided in the standard industry template here. The Company’s Board has confirmed its approval of these charges in its Assurance Statement.
These charges supersede the Indicative Wholesale Charges for Businesses that we published in September.
A description of wholesale charges for the current year are available in our Wholesale Water Charges Scheme 2016-17.