Paying your bill

The buttons below provide all the information you need to find out the best and easiest way for you to pay your water charges, whether making use of our fast and efficient on line payments portal, paying by phone or paying through your bank.


You can set up a Direct Debit in one of three ways :

1.  Use our online form (click the button below)

2.  Download a mandate form and send it to us (links at bottom of page)

3.  Call our Customer Services team on 01737 772000 (Mon-Fri 8.30am to 5pm) - you will need your customer account number and bank details to hand

Four payment dates are available: the 1st8th, 15th or 22nd of each month.  Once your Direct Debit has been set up, we will send you confirmation by post at least seven days before the first payment is due to be taken.

All payments are covered by the Direct Debit Guarantee. 

Downloads

Whether you're paying the whole bill or the agreed monthly instalment, you can do it right here, 24 hours a day, 7 days a week.

The service is free, and can be used with all major debit and credit cards (excluding Diners Club and American Express). All you need is:

  • Your customer account number (shown on your bill)
  • The postcode of the property you're paying the bill for, and
  • Your payment card details, including the three-digit security number on the back of the card.

Besides Direct Debit and online payments, we offer many other ways to pay :

  • Internet or telephone banking
  • Debit or credit card
  • Cheque or cash
  • At a bank or Post Office

 

Internet or telephone banking

Payment should be made to sort code 57-00-76, account number 00000000 (8 zeroes).

You must provide your full Sutton and East Surrey Water account number as your reference - this can be found on the front of your bill.

If paying from abroad, please add our International Bank Account Number (IBAN): GB28NWBK60000139608956 or Swift code : NWBKGB2L.

 

Debit or credit card

Please call our automated Freephone Payment Line 0800 587 2936.  You can pay your entire bill or an agreed instalment.  This service is available 24 hours a day, seven days a week.

Before you dial, please have to hand:

  • Your customer account number (shown on your bill)
  • The postcode of the property you're paying the bill for, and
  • Your payment card details, including the three-digit security number on the back of the card.

Alternatively, call our Customer Services team on 01737 772000 and we'll process the payment for you.

 

Cheque or cash

Cheques (or postal orders) should be made payable to Sutton and East Surrey Water plc.  Write your customer account number on the back and then send it, together with the payment slip at the bottom of your bill to:

Sutton and East Surrey Water plc
London Road
Redhill
Surrey
RH1 1LJ

Please note that post-dated cheques are not accepted and that we do not issue receipts.

Cash can be used for payment in person at our Head Office (see address above).

 

At a bank or Post Office

Customers can pay in cash free of charge at any branch of Nat West in the company's area of supply. Other banks will make a charge if you do not have an account with them.
 
You will need to fill out your payment slip and take it with you. If paying by cheque or postal order, make it payable to 'Sutton and East Surrey Water plc' and write your customer account number on the back.
 
If you pay at a Post Office (cash only), please remember to ask for a receipt. The Post Office will charge you their processing fee.

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