Business Loss of Profit Claims

Like all UK licensed water companies, Sutton and East Surrey Water has statutory powers and responsibility in relation to the installation, maintenance, repair or replacement of our water supply equipment. 

Where such work leads to unavoidable disruption to the usual operation of other businesses, and in particular where there is a detrimental impact on their expected profitability, the Company also has a statutory obligation to pay compensation for any loss of profits experienced. 

If a business considers it may have suffered loss of business arising from the work carried out by us then we have a Business Loss of Profit Claims Policy and process in place to determine whether compensation might be due. In support of this Policy, we have also published accompanying Guidelines for making loss of profit claim, Claim Form and Frequently Asked Questions.

If you would like further information, or you are concerned about any proposed or current works in the vicinity of your business, please contact our Customer Services Team on 01737 772000.


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