Welcome to the Helpdesk!

If you've got a problem or just need some advice then you're in the right place!

By answering some simple questions we aim to either take you to an existing page on our web site that answers your query or put you in touch with one of our staff who can give you an answer.

To get the ball rolling here's a list of the most common requests we receive. Just follow the links to find out more...

• No water coming out of your tap? - Here's our advice on what to check and who to contact.
• Too much water! - What to do if you've found a water leak.
• Sewerage problems? - What to do if you've got a sewerage leak. Sharing our information. We may exchange relevant information with your wastewater service supply company - either Thames Water or Southern Water - in order that our and their records are as up to date as possible.
• Water Quality - If you have any queries regarding water quality check out our FAQ's.
• Need to contact us? - This link will take you to the 'contact us' page in the library.
• Our Customer Charter (pdf) - Our Customer Charter describing our Guaranteed Standards Scheme
• WaterSure (pdf) - For domestic customers who could face hardship as a result of paying for their water by meter.