Contact Us

By following any of the links below you will find all the details of how to contact us.

These details include email and postal addresses as well as telephone and fax numbers. You can also fill in the on-line enquiry forms below or send an email to us directly.

Please note that calls may be recorded or monitored for training and quality purposes.

24 Hour Emergency Number - 01737 772000

For emergencies outside normal office hours only. Please note that if the emergency involves a burst pipe on your property you should contact a local plumber first to have the repair made.

General enquiries

For general enquiries you can use the forms below:

• Customer Account Enquiries Form
• e-Billing Enquiry Form
• Debt Recovery Enquiry Form
• Meter Billing Enquiry Form
• Customer Services Enquiry Form
• Meter Installation Enquiry Form
• Schools Educational Co-ordinator Enquiry Form
• Strategic Direction Statement
• Report a leak

Head Office
Our head office address is:

Sutton and East Surrey Water plc,
London Road,
Redhill,
Surrey.
RH1 1LJ

Please click here (Streetmap.co.uk) or click here (Multimap.com) to see a road map showing its exact location.

Registered Office
London Road, Redhill, Surrey RH1 1LJ. Registered in England number 2447875